Five Most Costly Carrier Billing Misses
Posted on July 5, 2017 by Matt Louden
A wireless carrier bill can be expensive. The average monthly cost per line (according to MOBI’s customer data) exceeds $51. Multiply that by hundreds or thousands, and it’s easy to understand why enterprises are constantly searching for ways to cut costs.
While each corporate program features unique wireless carrier offerings, our enterprise mobility experts have noticed a few universally expensive carrier bill trends. If you’re looking to trim the budget, here are the five best places to start:
Without a reliable software platform and global carrier integrations, employee device usage is impossible to manage and track. If an end user leaves the company with an active line of service or neglects a company-owned device altogether, will your program administrators ever find out?
More than 37% of MOBI’s historic savings are the direct result of identifying and suspending or disconnecting previously unknown zero-use lines.[tweet]
In our experience, unused carrier lines are responsible for the largest portion of unnecessary program spend. More than 37% of MOBI’s historic savings are the direct result of identifying and suspending or disconnecting previously unknown zero-use lines. Expense management isn’t the only concern, however—sensitive corporate data stored on inactive devices can be an easy, unprotected target for hackers.
A Mobility Management Platform (MMP), on the other hand, generates zero-use reports and alerts mobility program managers of active lines that haven’t been used in 60- and 90-day intervals. These automated alerts allow a business to determine the safest, most cost-effective course of action for dealing with each employee-owned device.
Every mobile device user is different, but that doesn’t mean each one deserves his or her own wireless carrier plan. Managing dozens of different plans and features is complicated; while it can eliminate the potential for overages, doing so usually confuses program administrators and costs a company more in the long run.
Pooled carrier plan recommendations for enterprise mobility efforts make up more than 22% of MOBI’s historic savings.[tweet]
Pooled carrier plan recommendations for enterprise mobility efforts make up more than 22% of MOBI’s historic savings. Rather than figuring out individual users’ monthly usage needs and hoping they don’t exceed plan limits, it’s much easier and cheaper for an MMP to group similar employee roles or usage rates into pools of minutes and data that are used collectively. By doing so, overages can be avoided in a way that accounts for users’ fluctuating usage and support needs.
Unnecessary Voice/Data Allowances
If users are responsible for selecting their own monthly voice and data plan allowances, their employer is probably flushing thousands of dollars’ worth of unused minutes and megabytes down the drain. If employees aren’t paying the bill, they’re probably not closely monitoring usage—that means a large portion of enterprise mobility spend resulting from little more than end-user guesswork.
Historically, more than eight percent of MOBI’s customer savings have stemmed from correcting inefficient plan choices.[tweet]
Historically, more than eight percent of MOBI’s customer savings have stemmed from correcting inefficient plan choices. That’s because MMP solutions like ours pay attention to carrier usage data 24/7 and analyze user behavior trends to make more effective plan recommendations that save money.
Lack of International Roaming Features
Travelers are no strangers to overages and expensive monthly wireless bills. Checking email even once or twice a day can result in hundreds or thousands of dollars in charges depending on the country and carrier.
Ensuring the addition of international roaming features to end-users lines of service has resulted in more than six percent of MOBI’s historic savings.[tweet]
MMPs offer automated travel workflows that are capable of tracking departure and arrival dates and destinations to ensure an end user’s line is equipped with necessary features and overages are minimized. Ensuring the addition of international roaming features to end-user lines of service has resulted in more than six percent of MOBI’s historic savings.
Unnecessary International Data Features
While it’s important to have international data roaming features available for travelers, unnecessary or excessive features can be every bit as expensive as a user incurring overages. Identifying frequent travelers and how often they use their device overseas is critical for controlling mobility expenses.
In fact, five percent of MOBI’s historic savings are related to international data limit optimization.[tweet]
An MMP not only prevents employees from adding unnecessary international data features, but also automates feature changes and additions if foreign data allowances are exceeded. In fact, five percent of MOBI’s historic savings are related to international data limit optimization.