The Customer Relationship Management (CRM) team here at MOBI plays a pivotal role in keeping our customers happy and ensuring proper management of clients’ mobility ecosystems. Customer Experience Manager, Danielle Bauer shares what we as a team do to ensure we’re meeting and exceeding customer expectations.
The majority of it seems so basic, but is easier said than done in practice. However, we can break it down into a couple of fundamentals. If we nail these things, our customer points of contact are happy – and so are their employees. Continue reading
A couple years ago, we saw a rush to BYOD; then, last year, we saw an emergence of companies moving back to corporate liable. This year, the feeling regarding BYOD seems to be somewhere in the middle, which is probably where it should be.
Most organizations move to BYOD because they believe it will help reduce costs and the burden on their internal IT team to support the device. However, it seldom achieves either of these for reasons outlined below. It may, however, help with productivity, increase employee morale, and attract top talent. We’ve compiled a list of the top 15 elements you should consider when weighing the benefits and drawbacks of BYOD.
At the heart of every successful enterprise wireless program, there is an IT super hero that fights off the villains, ensures order and compliance, and provides the means for mobility to bring productivity to end-users. This is no small task, as they must be prepared to be called upon during an emergency at any time, with no notice, 24/7/365. These individuals can never disconnect or unplug from work since they are always on call, regardless if it is during their son’s first game to start on the varsity squad or on a much-deserved family vacation. You won’t recognize this individual by any special clothing like a cape or mask; rather, they carry the title of Wireless Administrator.
Everyday we hear a new story on how a Wireless Admin cannot escape the madness. Recently, we learned of one that couldn’t even go to the bathroom without someone lurking outside waiting for help with their wireless question or issue. Unfortunately, in the real world, we cannot be super heroes forever. At some point, there is a realization that this work/life balance is neither sustainable nor healthy and we hit a breaking point. It is typically at this breaking point that organizations look at hiring another resource to manage the chaos or they look to find greater tools and solutions to enable their Wireless Admins to advance their wireless program into a best-in-class solution.
MOBI was built from the ground up based on patent pending technology and people to help relieve the wireless chaos that enterprises experience. Instead of feeling threatened by our team of wireless experts, Wireless Admins are enabled to focus on strategic initiatives to move their company forward with the business intelligence provided by MOBI. If your organization is looking for a boost and way to stay hyper-competitive, contact MOBI to learn how we can provide you a 5x efficiency gain and deliver this with an average net ROI of 9-14% in hard dollar wireless carrier savings.
Enterprise Mobility conferences are a great place to learn industry best practices and trends. These events offer the ability to connect with industry peers as one of their main attractions. We’ve compiled a list of some of our favorite mobility centered conferences in 2014: Continue reading
Tablet adoption in enterprise mobility environments is growing at a staggering pace. By the end of 2013, a total of 285 million tablets were in use, according to estimates by the CTIA. As this number continues to grow through 2017, the tablet operating system market share landscape is predicted to shift dramatically, giving way to a rise in popularity of Windows devices.
According to research conducted by IDC, as more big businesses adopt tablets in the workplace, the Windows tablet market share will grow from 3.2% in 2013, to 5.7% in 2014, to an impressive 10.2% by 2017. This same notion was echoed in our recent Customer Advisory Board meeting by several of our customers, who believe the growing need for tablets in manufacturing and warehouse settings, which requires multiple password-protected accounts on a single device, will contribute to the change in tablet purchase trends in enterprise settings.
To read the full article on TabTimes, click here.
TEMIA, the Telecom Expense Management Industry Association, engaged their members to put the following article together. The article represents a journalistically neutral look at wireless expense management from the perspective of numerous competing organizations in the enterprise mobility space.
Wireless Expense Management (WEM) programs are a special category of Telecom Expense Management (TEM) programs with a focus on wireless services and mobile devices. The goals for WEM programs are similar to TEM programs. They seek to proactively reduce expenses, establish new operational efficiencies, increase visibility and provide better control for mobile voice and data services. Continue reading
The systems and processes to manage wireline are completely different than those used to manage wireless. We’ve assembled a comparison report to help you understand the difference between Telecom Expense Management (TEM) and Managed Mobility Services (MMS).
Click the report image to register and access the full report »
Do you use TEM in your corporate IT environment? If you have additional insights to share, feel free to contribute in the comment section below.