Implement a BYOD Program Your Employees Can Understand

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The Bring Your Own Device (BYOD) trend is the biggest technology issue facing today’s workplaces. Today’s employees are simply more comfortable working on their own mobile devices. And, the trend isn’t going away. Employers can either embrace it or get left behind as their employees jump ship for companies that have BYOD programs in place. Most employers are choosing the latter option, with more than 50 percent of employers expected to have a BYOD program by 2017. BYOD programs do change a work environment, however. Implement BYOD in your own business so employees easily understand the rules:

1. Let Employees Know What Responsibilities BYOD Will Put on Them

BYOD programs make employees responsible and even liable for some things that were previously on the employer. Make employees aware of the legal implications for them in implementing BYOD before starting the program to make sure they still want it after knowing the details. Some areas in which employees may be liable with BYOD are:

Employment Law:  If employees are using their devices outside of working hours to do work, they may run afoul of overtime laws or even child labor laws regarding the number of allowable hours of work a week if they are minors in high school.

Data Protection: Make it clear to employees what their legal responsibilities are regarding the protection of company data, proprietary information, data security and confidentiality when they work on their own devices.

Copyright Issues: Sometimes, using certain apps for work-related purposes rather than simply personal use can lead to copyright or license infringements regarding those apps. Make sure employees read the terms of use of the apps they download before they use them for work-related purposes.

2. Provide a Clearly Outlined BYOD Policy for the Workplace to All Employees

This is essential before beginning any BYOD program. Management and the IT department must develop a set of guidelines for the program ahead of time so employees will know from the start what the rules are.

Some things that should be a part of any set of guidelines for a BYOD program include:

  • A list of the types of devices that will be allowed. Some companies adopting BYOD only allow one type of device, such as the business-friendly Blackberry. Other companies allow only Apple or Android products. Still others allow any kind of device.
  • Information on whether it is ever acceptable to use open connections rather than encrypted ones.
  • A description of password regulations. Most companies using BYOD require devices to have passwords so unauthorized people can’t access company data. Let employees know how complex passwords must be and whether the IT department will have access to everyone’s passwords.
  • Procedures to follow to protect data if a device is lost or stolen.
  • Clear information on whether the employer is ever allowed to monitor employee use of their devices. If monitoring is allowed, when it is allowed must be explained.
  • Procedures for managers to gain access to company information on the devices of employees who leave the company.
  • A plan for how financial compensation to employees for work use of their personal devices will be handled.

3. Hold a Training Session So Everyone is On the Same Page

This is a simple but essential step of moving toward Bring Your Own Device. Once your company has decided to adopt it and has a set of rules and regulations in place for its use, a company-wide, in-person training session should be held so employees can find out all about the details of the program and get a chance to ask any questions right off the bat. It will make the transition to BYOD so much easier on everyone and increase the chances of success of the program.

Industry Insights Revealed During First MOBI CAB Meeting

CABMOBI recently held its inaugural Customer Advisory Board (CAB) meeting in downtown Indianapolis. Enterprise mobility thought leaders from five of our most prestigious customer organizations were in attendance, along with MOBI executives, to discuss emerging trends in Managed Mobility Services (MMS). Healthcare, Digital Entertainment, Government, Consumer Manufacturing, and Chemicals industries were represented.

In total, the group makes mobility management decisions on over 59,000 enterprise devices. The CAB meeting served as an open forum for our customers to provide candid feedback on what is truly valued in an MMS offering, in an effort to help shape and validate MOBI’s business ideas. By the end of the day, some compelling industry insights were uncovered.

  • Embedded MDMs such as Samsung Knox will fail in enterprise mobility environments: Manufacturers who have recently launched devices embedded with MDMs, like Samsung Knox for Android, will likely not succeed in larger corporate environments. Because these particular types of MDMs are exclusive to one platform (ie Android, iOS, Windows, etc.), and large organizations support multiple types of devices for their employees, the complexity of managing multiple MDMs would be even more burdensome.
  • The iPad’s relevancy will eventually be dominated by Windows Tablets with 8.0/8.1 software: There was an overwhelming consensus among the CAB members that the iPad’s popularity will soon fade in enterprise in favor of the Windows Tablet. Lower cost, Microsoft integration capabilities, and the ability to have multiple accounts on Windows tablets, are just some of the reasons for this shift in product esteem.
  • There is an emerging need for shared devices in manufacturing/warehouse settings: Organizations that deploy devices to employees who share shifts, much like in a manufacturing or warehouse setting, are realizing the benefit that shared devices, namely tablets, would bring. Referring again to the aforementioned point about Windows tablets gaining popularity—their feature that allows for multiple user accounts on one device adheres to this growing need, as employees could share the same device while keeping their personal information safe on individual login accounts.
  • Biometrics will take off in 2014: We’ve already seen the introduction of fingerprint “passwords” with the iPhone 5S release in September, but other manufacturers are on their heels to release similar security measures, and have the potential to change mobility as we know it today. According to a report by Business Insider, “A total of 74 percent believe that biometric smartphones will become mainstream in 2014,” per a report by Ericsson.

The predictions/industry trends that amassed from our CAB meeting will be revisited throughout the year with CAB members. If you have any questions about the MOBI CAB meetings or have an interest in joining, email me at megan.baird@mobiwm.com.

MOBIwatch Now Available in the AirWatch Marketplace

MOBIwatchAirWatch, the leader in enterprise-grade mobile device management and MOBI partner, has recently added our portal collaboration, MOBIwatch, to their Marketplace. With MOBIwatch, admins and account specialists’ jobs are more convenient, as they can now view a device’s AirWatch information along with standard Portal information. They are able to log into the MOBI Portal and perform a number of actions typically associated with AirWatch, including GPS look up, device locking, and device wipe. Additionally, MOBIwatch offers new information to administrators, including: Device Summary, Apps Installed, Profiles, and Action History. Finally, MOBIwatch adds an additional layer of security to customer by ensuring that employees who have left the company no longer have access to corporate information or carry an active AirWatch license.

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The AirWatch Marketplace serves as a community through which they can showcase the products, applications, and solutions of trusted AirWatch technology partners, including Windows Phone, Samsung, and Webalo. We are excited and honored to be counted among this population of industry leaders.

Improved User Experience Results in Greater Employee Productivity

MOBI User-Interface Designers Create a New End-User Dashboard in the MOBI Portal. new end user dashboard overview download

The key to employee productivity is empowerment. As the old adage goes, “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.” Here at MOBI, we are in a constant pursuit of empowering our customer’s employees. Instead of fish, we help organizations and their employees efficiently manage mobility.

Studies show that on average, enterprise employees conduct as many as three support activities for each mobile device they use for work in a given year. Consider the notion that many employees carry multiple devices (smartphones, tablets, data cards, etc.), un-assisted support activities can take over 45 minutes to complete, and that most large organizations have device counts in the thousands. Under these circumstances, an organization with 10,000 devices is at risk of losing 22,500 hours of employee productivity in just one year. That equates to over 2,800 full working days of employee productivity lost.

Losing 22,500 hours is a lot. Because of this, we’re continually taking steps to reduce employee downtime. Through the help of our account specialists, a.k.a. support gurus, MOBI customer organizations already experience a much lower rate of employee downtime. On top of the assistance coming from MOBI account specialists, MOBI has developed an incredibly robust and easy to use portal, so enterprise employees can self-serve their unique mobility management needs.

Today, we’re excited to announce a new enterprise employee (end-user) dashboard in the portal that makes it even easier and faster for enterprise employees to complete required mobility management activities. With this update, there are several features that streamline the use of the MOBI portal:

  • End user dashboard_thumbnailMOBI Device Bar - End-users with multiple devices can manage all of their devices in one place. 
  • ‘I Want To…’ Drop Down Menu - End-users can quickly take action regarding their device or service plan from a menu that is automatically generated based on popularity of use (based by company), or configured by an administrator.
  • Activity Newsfeed - End-users are presented with their latest activity history and are color-coded by urgency if action is necessary.
  • FAQs & Help Showcase - A relevant and curated list of FAQs that apply to the user’s specific group or role are presented to each user.
  • Dashboard Settings - Administrators can quickly and easily choose which FAQs, Activities, or Line Restricted Attributes are displayed.

Interested in learning more about MOBI’s new end-user dashboard? Click the PDF image above to download an overview with more detail.

MOBI Services Now Available to Tech Data Solution Providers

Tech DataFollowing an agreement with Tech Data Corporation—one of the world’s largest wholesale distributors of technology products, services, and solutions—MOBI will now be offering its suite of services to Tech Data’s network of solution providers by way of their TDMobility business unit. Tech Data serves small- and medium-sized businesses, large enterprises, educational institutes, government agencies, and consumers. In the face of a quickly growing MMS industry, these new enterprise and mid-market segments will benefit from the following: a full suite of MOBI’s MMS capabilities; MDM implementation and administrative services; migration services; BYOD evaluation, deployment, and ongoing support; financial analysis and savings recommendations on wireless service spend.

For more information on MOBI’s partnership with Tech Data, see the full Press Release.

Teens (and Parents): Coexist With Technology, Don’t Be Ruled By It.

Smartphone ContractWith four kids, I’m numb to the asks, begs, pleads, and life-saving-reasons my kids throw at me for technology. I know, every kid of every generation has their “wants” – this generation’s just happens to be the latest device. My generation was Nintendo; I honestly think I gave my parents the silent treatment for not getting me a Nintendo with Tecmo Bowl.

There are around 150 million smartphones sold, bought, or given every month. The past few weeks millions of tweens were handed their first device (smartphone, tablet, iPod, etc.). These days, kids don’t require user manuals like we had for our Commodore 64s; they’ve been using devices since birth – it’s a natural instinct. Handing a new iPhone and Apple ID to a tween is like giving an uncapped sharpie to a 2 year old. As with everything, kids need boundaries to understand how something fits into their lives. Every parent/child relationship is unique, rules are rules, boundaries are inevitable.

Defining these boundaries is something every parent must work to define. However, if you need a head start or some ideas on how to wrap that new device up with a contract for you kids; take a look at the following letter a mom gave to her son with his new iPhone.

The best line: “coexist with technology, don’t be ruled by it.”

Dear Gregory,

Merry Christmas! You are now the proud owner of an iPhone. Hot Damn! You are a good & responsible 13 year-old boy and you deserve this gift. But with the acceptance of this present come rules and regulations. Please read through the following contract. I hope that you understand it is my job to raise you into a well rounded, healthy young man that can function in the world and coexist with technology, not be ruled by it. Failure to comply with the following list will result in termination of your iPhone ownership.

I love you madly & look forward to sharing several million-text messages with you in the days to come.

  1. It is my phone.. I bought it.. I pay for it.. I am loaning it to you.. Aren’t I the greatest?
  2. I will always know the password.
  3. If it rings, answer it.. It is a phone.. Say “Hello,” Use your manners.. Do not ever ignore a phone call if the screen reads “Mom” or “Dad”.. Not ever.
  4. Hand the phone to one of your parents promptly at 7:30pm every school night & every weekend night at 9:00pm.. It will be shut off for the night and turned on again at 7:30am.. If you would not make a call to someone’s landline, wherein the parents may answer first, then do not call or text.. Listen to those instincts and respect other families like we would like to be respected.
  5. It does not go to school with you.. Have a conversation with the people you text in person.. It’s a life skill.. *Half-days, field trips and after school activities will require special consideration.
  6. If it falls into the toilet, smashes on the ground, or vanishes into thin air, you are responsible for the replacement costs or repairs.. Mow a lawn, babysit, stash some birthday money.. It will happen, you should be prepared.
  7. Do not use this technology to lie, fool, or deceive another human being.. Do not involve yourself in conversations that are hurtful to others.. Be a good friend first or stay the hell out of the crossfire.
  8. Do not text, email, or say anything through this device you would not say in person.
  9. Do not text, email, or say anything to someone that you would not say out loud with the parents in the room.. Censor yourself.
  10. No porn.. Search the web for information you would openly share with me.. If you have a question about anything, ask a person, preferably your father or me.
  11. Turn it off, silence it; put it away in public, especially in a restaurant, at the movies, or while speaking with another human being.. You are not a rude person; do not allow the iPhone to change that.
  12. Do not send or receive pictures of your private parts or anyone else’s private parts.. Don’t laugh.. Someday you will be tempted to do this despite your high intelligence.. It is risky and could ruin your teenage/college/adult life.. It is always a bad idea.. Cyberspace is vast and more powerful than you.. And it is hard to make anything of this magnitude disappear — including a bad reputation.
  13. Don’t take a zillion pictures and videos.. There is no need to document everything.. Live your experiences.. They will be stored in your memory for eternity.
  14. Leave your phone home sometimes and feel safe and secure in that decision.. It is not alive or an extension of you.. Learn to live without it.. Be bigger and more powerful than FOMO — fear of missing out.
  15. Download music that is new or classic or different than the millions of your peers that listen to the same exact stuff.. Your generation has access to music like never before in history.. Take advantage of that gift.. Expand your horizons.
  16. Play a game with words or puzzles or brainteasers every now and then.
  17. Keep your eyes up.. See the world happening around you.. Stare out a window.. Listen to the birds.. Take a walk.. Talk to a stranger.. Wonder, without Googling.
  18. You will mess up.. I will take away your phone.. We will sit down and talk about it.. We will start over again.. You & I, we are always learning.. I am on your team.. We are in this together.

It is my hope that you can agree to these terms. Most of the lessons listed here do not just apply to the iPhone, but to life. You are growing up in a fast and ever changing world. It is exciting and enticing. Keep it simple every chance you get. Trust your powerful mind and giant heart above any machine. I love you. I hope you enjoy your awesome new iPhone.. Merry Christmas!

xoxoxo
Mom

Got a New Device for the Holidays? 5 Tips to Get it Ready for Work.

Phone TreeThe holidays bring time with your friends and family, food, and for some of you, new devices. In this connected world, we use our smart devices not only at home, but also at work to help boost our productivity. Below are 5 tips to help you get your smart device ready for work.

  1. Register your smart device with your mobility program manager and your organization’s Managed Mobility Service, like MOBI. An MMS, can assist you with getting your device ready for work.
  2. Download your organization’s selected MDM. Your mobility program manager or your organization’s MMS will be able to help you register your device. MDMs help keep corporate data safe while using your personal device and many organizations’ wireless policies require it.
  3. Download organization specific apps, app stores, etc. Your organization may have apps that will help you stay connected and use your smart device to make working on-the-go easier and safer.
  4. Set up your work email through your smart device’s email app. Each device has a different email app pre-loaded. Your organization’s MMS, can assist you in making sure all your email, calendars, contacts, etc. sync, so you have everything at your finger tips.
  5. Add your organization’s open wi-fi and password to your smart device to alleviate some data cost. Smart devices make work and use at home easier, but can also consume a lot of wireless data. By setting wi-fi up on your smart device at places you frequent, you can reduce your wireless data usage and corresponding costs.

*Before using your smart device to connect with your corporate network or data, consult your mobility program manager.

A few more considerations…

  1. Think about getting insurance for your smart device. This will help if the unthinkable happens and your device is stolen, lost, or broken.
  2. Case protectors can keep your device secure from elements and accidents.
  3. Accessories can also assist with work productivity. Keyboards, speakers, headphones, etc. can help you make your device productive when working remotely.

If you would like to learn more about how to get your device ready for work or how to set up any of the suggestions discussed, email ask@mobiwm.com or call 855.259.6654.