At MOBI, we take customer collaboration and customer satisfaction very seriously. We work in an industry known for fast change, so keeping a very close eye on our customers’ changing needs and experiences is critical. Customer collaboration drives our continued solution development, software integrations, service, and organic global expansion.
However, continual need assessments and collaboration aren’t enough. It’s important to measure the success of the evolving services and solutions we deliver. We were recently included in Gartner’s Magic Quadrant for Managed Mobility Services. In this report, Gartner uncovered a key customer satisfaction indicator: “MOBI’s references showed very strong loyalty as 100% of its nine references indicated they will sole-source their current MMS agreement back to this provider.” Gartner, Inc., “Magic Quadrant for Managed Mobility Services” Eric Goodness, July 25th 2013.
Customer Service Satisfaction Surveys are another way MOBI works with customers to ensure that our help desk support and services are exceeding their needs. We engage with end-users and wireless administrators by sending out anonymous surveys to customer’s that have opted-in to the program. Survey questionnaires are sent 24 hours after a call has been resolved as a part of MOBI’s first call resolution priorities. The simple four question survey holds a place to provide customer feedback. By sending this survey to customers, we’ve been able to identify training opportunities and/or process changes, specific to that customer to ensure white glove help desk support.
This survey not only assists administrators in understanding why end-users are calling in, but also helps MOBI ensure that they receive white glove help support with MOBI. And, as a measurement of our success in fulfilling our customers’ needs, we average 4.41 Stars out of 5. Understanding our customers’ needs, evolving our services to meet those needs, and then measuring the success of execution is critical in our pursuit to be our customer’s relentless ally in mobility.
In managed mobility, security and efficiency are among enterprises’ top priorities. At MOBI, we understand your need to improve efficiency and keep information secure. One of the ways MOBI addresses these needs is through Single Sign On (SSO) integration.
MOBI can be readily integrated with several existing SSO options to create a fast, secure, and easy way for your end-users to access the portal.
SAML 2.0 – SAML is an industry standard for exchanging authentication and authorization data. This is an especially attractive option if an enterprise already uses SAML-based tools for SSO, as many do.
Okta – Okta is a cloud-based identity management service featuring turn-key SSO integration for many popular SaaS applications. MOBI is one of several hundred pre-integrated applications in the Okta Application Network.
Custom Connect – Many corporations have home grown SSO systems and MOBI has the capability to develop custom adapters to integrate with these systems. This is a very flexible option which can use any combination of HTTP requests, headers, token exchange, and custom payload consumption.
Our highly configurable portal allows us to work with the specific security and efficiency needs of any enterprise mobility program. If you would like to find out more about our SSO integration or learn more about MOBI please email: email@example.com.
The idea of SIM card hacking is still in its infancy and the details of a hacker’s true power won’t be revealed until after cryptographer Karsten Nohl presents his findings at the end of the month. We at MOBI thought it important to weigh in on this hot-button issue. Enterprise organizations should be aware of the managed mobility services that mitigate the risks associated with a threat like this.
PC World journalist, Christopher Null, identifies “having the phone send pricey for-pay text messages” as a risk of SIM card hacking. The services of a managed mobility services provider can help mitigate this threat. More specifically, mobile expense management services from a MMS can both identify devices that have fallen victim to this type of hacking and proactively take steps to prevent and dispute future charges of this kind. For example, the MOBI platform in tandem with manual bill analysis identifies suspicious costs, like those described in Null’s article. Costs resulting in unorthodox behavior are flagged by MOBI. When appropriate, we proactively dispute charges. In the scenario laid out by Null, MOBI’s mobility expense management services would serve as the first line of defense in both identifying affected devices and mitigating unnecessary expenses tied to suspicious costs.
Null shares that BYOD can compound the potential risks associated with SIM hacking. He writes, “BYOD devices can’t be easily patched or protected from a central location.” Luckily for organizations who capitalize on managed mobility services, BYOD devices that are managed are inventoried and in turn are easily located to correct in a hacking situation. MOBI customers, who manage BYOD using the MOBI platform and services, realize two benefits that directly mitigate the risks of SIM hacking. First, employees are forced to enroll their BYOD device which makes them easier to locate when a security risk arises. Secondly, when enrolling, employees must review and approve the organization’s wireless policy that can include language around the company’s rights when it comes to security threats and an employee’s responsibility to report suspicious behavior on their BYOD handsets, like that in which can be caused by SIM hacking.
Time will tell if SIM card hacking will become a real threat to enterprise security. As your relentless ally in the world of mobility, we’ll help you navigate the waters.
The annual Gartner Magic Quadrant Report on Mobile Device Management(MDM) suppliers was released recently. Gartner ranked 18 MDMs on a strict set of guidelines to ultimately gauge the supplier’s ability to execute and their completeness of vision. Whether a wireless portfolio is made up of corporate liable devices, BYOD devices or both, an MDM is often a critical complement to the managed mobility services MOBI offers.
We not only recognize this trend, but work to seamlessly incorporate MDMs into multiple mobility program environments. MOBI’s managed mobility services work agnostically alongside MDM offerings to help securely manage an organization’s devices, wireless services, and people. Our new BYOD Advisory Service, not only evaluates an organization’s mobility environment for BYOD, but it also incorporates a recommendations on the best MDM for the organization’s specific needs.
If you would like to learn more about MOBI’s BYOD Advisory Service, MDM Integrations, or our managed mobility services, contact us at firstname.lastname@example.org.
A recent article on inc.com about BYOD, sparked our interest in where Managed Mobility Service is headed. John Brandon detailed the driver of BYOD is employees bringing their own devices to work (and using them), whether enterprises like it or not. This is an issue and argument that has been circulating in the the MMS industry.
Many organizations use an internal ticketing system to manage their mobility program. End-users are accustomed to using a ticketing system to open IT tickets when requesting new devices or support from the IT department. With the complexity of enterprise mobility environments growing, IT departments and administrators alike are beginning to realize the need for end-user support, device management, policy compliance, and security management.
Commonly, wireless administrators are fearful of replacing their current mobility program with a managed mobility solution (MMS) like MOBI, because it replaces the incumbent ticketing system. However, the implementation of this process can be a smooth transition. Once implemented, administrators quickly realize that MOBI’s ticketing system is better suited for mobility which-in turn is more efficient and gives end-users a higher level of support.
A Single-Sign-On (SSO) feature can assist administrators and end-users alike. An SSO is a direct link that passes an end user from the existing ticketing system to a “one stop shop” for assistance. When working with MOBI, this link sends end-users directly to the MOBI online portal for their mobility needs.
The main goal of integrating a solution like MOBI is to securely make administrators jobs easier, while also saving organizations time and money. By using an MMS, your ticketing system can be integrated with a seamless transition for end-users and administrators.
Reporting and data are other driving factors in mobility programs. To easily assist administrators, the MOBI Portal exports specific requested data or a reoccurring report through our Secure File Transfer Protocol (SFTP). This form of reporting creates a secure, fast, and easy option when handling the data of the mobility program.
If you have questions about MOBI or how we can work with your existing processes, please contact us at email@example.com.
With nearly 600 devices, two wireless service carriers, 60 cost centers, and over $100,000 in charges for international roaming from one user, MOBI’s customer’s wireless program outgrew the ability to be effectively managed without a management tool. The customer, a publicly traded organization in the IT and services industry, realized that the manual process of managing their devices was too labor intensive, didn’t provide adequate visibility or control into the program as a whole, and wasn’t able to provide adequate support to employees.
MOBI helped the customer develop a mobile program strategy, guided them in the implementation, equipped them with tools and provided support to help with the execution of the program. The solution MOBI provided includes:
As a result, MOBI’s customer realized hard dollar savings from program management efficiencies and expense management activities and the reduced risk of surprise wireless bills. Plus, employees encountered consistent processes, and a higher-level of service on mobile related needs and questions.
To find out more about this customer’s savings, click the PDF above.