Mobility cost control was the primary driver behind this customer’s decision to employ managed mobility services. The customer outgrew what their internal tools could manage. In addition, a $100,000 international roaming bill made their insufficient management of costs painfully clear. MOBI devised a solution for the customer which included thorough expense management, helpdesk support for employees, and comprehensive reporting all powered by MOBI’s technology. As a result, the customer realized immediate hard cost savings, an increased level of employee mobility support, and much better visibility into their mobility program.
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Last week, MOBI welcomed a new, record-breaking class of eight interns for the summer.
After a good ol’ fashioned MOBI cookout to welcome the newbies and give them a chance to get to know one another, as well as other fellow coworkers, they settled in and got right to work on their respective teams.
Anusha and Mohammed joined the Product Development Team and will be dedicating their time to building internal project management tools for MOBI’s Development Team in an effort to drive innovation and solve customer issues more efficiently.
Breanna is analyzing how customers use the Portal’s reporting framework, as it is one of the most highly utilized features. Her insights will lead to the creation and implementation of features to make the reporting tool even more useful for admins.
Bryan, the IT/Communications Intern, will spend his time building WalkMe software into the Portal, which will “walk” admins and end-users through processes such as device orders, report building, etc. The goal in implementing this software is to help admins understand how to navigate the Portal better and make end-users more self-sufficient.
We are so ecstatic to have new team members and can’t wait to see all the amazing things they will accomplish in their time here.
Stay tuned for Intern Palooza: Part 2, to get the inside scoop on the rest of this talented class of interns!
The Customer Relationship Management (CRM) team here at MOBI plays a pivotal role in keeping our customers happy and ensuring proper management of clients’ mobility ecosystems. Customer Experience Manager, Danielle Bauer shares what we as a team do to ensure we’re meeting and exceeding customer expectations.
The majority of it seems so basic, but is easier said than done in practice. However, we can break it down into a couple of fundamentals. If we nail these things, our customer points of contact are happy – and so are their employees. Continue reading
A couple years ago, we saw a rush to BYOD; then, last year, we saw an emergence of companies moving back to corporate liable. This year, the feeling regarding BYOD seems to be somewhere in the middle, which is probably where it should be.
Most organizations move to BYOD because they believe it will help reduce costs and the burden on their internal IT team to support the device. However, it seldom achieves either of these for reasons outlined below. It may, however, help with productivity, increase employee morale, and attract top talent. We’ve compiled a list of the top 15 elements you should consider when weighing the benefits and drawbacks of BYOD.
At the heart of every successful enterprise wireless program, there is an IT super hero that fights off the villains, ensures order and compliance, and provides the means for mobility to bring productivity to end-users. This is no small task, as they must be prepared to be called upon during an emergency at any time, with no notice, 24/7/365. These individuals can never disconnect or unplug from work since they are always on call, regardless if it is during their son’s first game to start on the varsity squad or on a much-deserved family vacation. You won’t recognize this individual by any special clothing like a cape or mask; rather, they carry the title of Wireless Administrator.
Everyday we hear a new story on how a Wireless Admin cannot escape the madness. Recently, we learned of one that couldn’t even go to the bathroom without someone lurking outside waiting for help with their wireless question or issue. Unfortunately, in the real world, we cannot be super heroes forever. At some point, there is a realization that this work/life balance is neither sustainable nor healthy and we hit a breaking point. It is typically at this breaking point that organizations look at hiring another resource to manage the chaos or they look to find greater tools and solutions to enable their Wireless Admins to advance their wireless program into a best-in-class solution.
MOBI was built from the ground up based on patent pending technology and people to help relieve the wireless chaos that enterprises experience. Instead of feeling threatened by our team of wireless experts, Wireless Admins are enabled to focus on strategic initiatives to move their company forward with the business intelligence provided by MOBI. If your organization is looking for a boost and way to stay hyper-competitive, contact MOBI to learn how we can provide you a 5x efficiency gain and deliver this with an average net ROI of 9-14% in hard dollar wireless carrier savings.
Enterprise Mobility conferences are a great place to learn industry best practices and trends. These events offer the ability to connect with industry peers as one of their main attractions. We’ve compiled a list of some of our favorite mobility centered conferences in 2014: Continue reading
Tablet adoption in enterprise mobility environments is growing at a staggering pace. By the end of 2013, a total of 285 million tablets were in use, according to estimates by the CTIA. As this number continues to grow through 2017, the tablet operating system market share landscape is predicted to shift dramatically, giving way to a rise in popularity of Windows devices.
According to research conducted by IDC, as more big businesses adopt tablets in the workplace, the Windows tablet market share will grow from 3.2% in 2013, to 5.7% in 2014, to an impressive 10.2% by 2017. This same notion was echoed in our recent Customer Advisory Board meeting by several of our customers, who believe the growing need for tablets in manufacturing and warehouse settings, which requires multiple password-protected accounts on a single device, will contribute to the change in tablet purchase trends in enterprise settings.
To read the full article on TabTimes, click here.