MOBI accomplished a lot in 2014. Everything from answering our customers’ calls to shipping thousands of devices; we conquered some huge projects and managed to do so while providing great customer service. The graphic below shows what our Operations and Logistics teams completed in 2014. We have hit the ground running in 2015 and couldn’t be more excited about what this year will bring.
For more information on how MOBI can help you achieve greatness with your mobility program, check out our circle of support here.
At MOBI, we work on a multitude of services and products for our customers. The amount of effort we put into making each end-user, administrator, and CIO happy creating a successful mobility environment is bar none. Some of our customers utilize our Deployment Services – where we work onsite to assist in upgrading end-users’ devices.
Recently, we went to a customer site to help deploy thousands of devices at their 24 hour fabrication facility. We pre-kitted the devices which included updating the device software, charging the device, installing customer specific software, as well as downloading their desired MDM. Our Logistics Facility worked hard to kit, asset tag, and test the devices before they were shipped to the customer site where we would help the end-users finish the set-up process. Continue reading
The MOBI User Experience (UX) designers and developers have been busy working on large improvements to the report builder, a key tool within the MOBI Portal.
For example, if you need a list of every 64GB Black Apple iPhone 6 in a specific cost center that was active as of 2 months ago, you can quickly build exactly that report. To make things even easier, you can save any set of filters for use later. This ensures that you’re comparing exactly the same data set every month.
This portal feature has seen gradual additions and small tweaks over the past couple of years. As these valuable additions built up over time, it became clear that the report builder was becoming dense with so many options displayed at one time.
Our most recent update seeks to simplify the report builder.
- Key sections (owner, carrier, etc) are placed within collapsed headings, allowing for a concise view of 5 to 10 sections, instead of nearly 50 potential filters.
- Another update is a slide into view “drawer” that replaces the pop-up display of the report builder. This allows for a more integrated view and easier help documentation support through WalkMe.
- Additionally, a new search bar has been added, allowing you to type in a term and immediately view only the report builder sections related to that term.
We hope you find these improvements easy to use, faster, and more convenient.
For a more detailed look at what the report builder and MOBI Portal overall can offer, sign up to download the MOBI Portal Guide or sign up for a personalized demonstration.
You found the perfect fit. It’s a mutual match-made in heaven. They’re hired, they’re here. How do you make sure a company’s most valuable asset, their people, keep coming back?
Finding good talent is hard, especially talent that fits into your company’s culture. Once a match has been made, how can you ensure they stay, grow, and flourish? There are several measures you can take as an employer to keep your team engaged and happy. One of the biggest is to invest in their professional growth.
We can talk the talk and walk the walk. We can talk about having a collaborative environment and making sure your team has a voice. We can walk through the importance of incorporating fun into the workplace. But for today, let’s focus on empowering your employees to improve their knowledge and skills. Empowerment and personal growth are the most important components of your Talent Management Strategy. Continue reading
A few weeks ago, we asked you what type of articles you wanted to see from the MOBI Power Line. The feedback was incredibly valuable. Here is some of what we heard:
The top 2 categories of content you want to see more of are:
- Best Practices
- Case Studies
Most of you are satisfied with the frequency articles are sent to your inboxes.
You’d like to see more videos.
Thank you participating in the survey. We’re looking forward to incorporating your feedback to make the MOBI Power Line better.
Lastly, congratulations to, Joe L. and Pat G., the lucky winners of the Bluetooth Speakers.
In Gartner’s Top 10 Strategic Technology Trends for 2014, mobility specifically took two slots. The question for creating a mobile strategy in the enterprise is not if anymore, it is how. This Thought Leadership Series white paper from Mobile Enterprise, delves into the process of creating the flexible strategy necessary to make a Mobile First enterprise.
- Should a company own all the devices and lock them down or establish a BYOD environment?
- What devices and Operating Systems will be supported?
- Who will be using the devices or apps, and what do they need access to in order to work successfully?
- How will support calls be managed?
- What policies should be created?
- What technology can the company implement to meet its goals?
To learn more about becoming a Mobile First enterprise, sign up to get your free download of the white paper!
Most, if not all, Telecom Managers can relate to one of the most costly mistakes in an enterprise mobility environment – Employees leave the company and nobody is shutting off that employee’s active line. A device with active service that isn’t being used, is sometimes called a Zombie phone. Based on industry averages, companies are wasting $70 month per month per (Zombie phone) instance. Large organizations with normal turnover rates and employee counts in the 100s or 1000s face significant risk for unnecessary spending.
Have no fear, MOBI is here. By using the HR Feed that MOBI receives from the customer, MOBI has the ability to set up rules and conditions that can trigger when an employee shows as “inactive” when they were previously “active”. Configuration of a rule and/or condition can automate an email to an employee’s supervisor advising them of the active line with inactive owner which in turn allows the supervisor an opportunity to disconnect the line, re-assign it to the Inactive employee’s successor, or suspend it until further notice. Beyond that, if the Supervisor takes no action on the line, MOBI has the ability to configure an automatic suspension of that line after 30 days. Even better, if there still has been no action taken on this line after an additional 30 days, the line will be sent for disconnection automatically.
Identifying and disconnecting (killing) Zombie phones is just one of the ways MOBI helps organizations save money on their wireless service bills. See three real examples of the money organizations have saved in our recent savings trend infographic.