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Category: Billing

When in Roam…

January 26, 2017 by Josh Garrett

international roaming

I recently was in Detroit, MI visiting customers. My visit corresponded with a home game for the Red Wings, which seemed like a great opportunity to see some hockey and visit Joe Louis Arena before it’s permanently closed after this season. It was a great overtime shootout win for the home team yet, while leaving the game, I received a not-so-great text message: Leaving the arena, I realized I could see Windsor, Canada across the Detroit River. While I remained firmly in the United States, my phone had taken an international trip. It was using the strongest available signal, which happened to be from a Canadian carrier and not AT&T. According to my phone, I was currently travelling in Canada and consuming mobility services without a passport. To their credit, AT&T did notify me right away. Thankfully my phone was…

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Bring Your Own Decision

November 30, 2016 by Matt Louden


Did you know that 74% of enterprise mobility programs use Bring Your Own Device (BYOD)? That’s because effectively managed BYOD saves employees 81 minutes per week and their employer $1,300 per year. Do we have your attention? In fact, 35% of companies still don’t feel comfortable making a BYOD decision.[tweet this] Traditionally, BYOD implementation is a gamble. Potential productivity and efficiency gains are weighed against an increased likelihood of security threats. In fact, 35% of companies still don’t feel comfortable making a BYOD decision. As you prepare your program for 2017, here are three BYOD alternatives that may better fit your business needs: Corporate-Owned, Personally Enabled (COPE) COPE provides employees with multiple devices and operating systems to choose from while allowing companies to enjoy hefty carrier discounts usually reserved for Corporate Liable program hardware, plans, and features.[tweet this] In a…

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2017 Mobile Strategy: Keep Up with the TEMpo

November 17, 2016 by Matt Louden


As 2017 quickly approaches, it’s important that you start planning next year’s enterprise mobility strategy now. Recently, we touched on what Telecom Expense Management (TEM) companies do well. For those considering one of these solutions, transitioning a mobility program towards the mobile-first future didn’t make the list. TEM partners often impair mobility program progress due to their wireline-focused background and legacy management approach. Early on, enterprise mobility was lumped into traditional technology and thrown into IT’s bucket, forcing TEMs to hastily piece together wireless solutions that worked at the time. Today, 69% of all company spend on mobility hardware, software, and services comes from outside IT.[tweet this] Mobility rapidly outgrew its IT-exclusive environment. Today, 69% of all company spend on mobility hardware, software, and services comes from outside IT. This means TEM vendors seldom understand the full scope of your…

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Counting Carriers?

November 15, 2016 by Matt Louden

cloud services

Is less really more? Enterprise mobility is complicated, causing some program administrators to seek simplicity in the form of a single-carrier solution. Is this your best move, or is it more beneficial for your business to rely on more than one wireless provider? Single-Carrier Billing Pros – Single-carrier program solutions offer easy billing and expense management. Because wireless carrier invoices are sent at the same time each month from the same company, complexities and confusion are minimized. End users also experience a universal billing cycle start and end date, making it simpler for managers to track spend. Con – There is, however, a lack of accountability after locking an entire program into contract due to the absence of competition. Multi-Carrier Billing Pros – Accountability isn’t a problem when using multiple providers. There’s ongoing competition for a program’s lines, so plan…

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Expense Management – Righting Mobility Wrongs

November 1, 2016 by Cory Glowe

expense management solution

Many of our current customers migrated from Telecom Expense Management (TEM) seeking a more effective and impactful expense management solution. Through our customer onboarding process, the Expense Management Team rights the wrongs of previous mobility solutions. Here are the five most immediate expense management solution improvements we typically make for these customers: Balancing to Zero To save every last penny we can, our analysts look at current charges for each of your carrier accounts, make any relevant adjustments for the current month, and ensure this number matches the amount being billed.[tweet this] Balancing to zero is one of the most basic expense management solution functions our team performs each month, yet is something you’ll be hard-pressed to find elsewhere. Many TEM vendors skip this step, resulting in invisible equipment charges, credits, and fees being charged to their customers every month….

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