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Category: Customer Story

In the Field…

August 22, 2017 by Emily Nicoletti

deployment

One of the things I love most about being an Account Specialist is getting to speak with people from all over the world working for different companies (many of which I was familiar with long before MOBI). Last month, that excitement grew to a whole new level when I traveled to Portland, OR, for my first onsite deployment experience. I’m not normally involved with this customer’s support, so the deployment introduced me to some of the people in their workforce and let me see where the employees we support get work done every day. Knowing this customer was a huge company, I was still surprised when we arrived; I saw company ads and billboards everywhere! There were corporate campuses all over town, and I noticed people with employee badges almost everywhere we went outside of work. We even drove through a…

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All That’s Gold Does Not Glitter

October 18, 2016 by Joshua Billington

relative date

Not all who wander are lost… but if travel takes your employees abroad, they may well be lost without their connected devices. All too often, we see less-than-adequate international voice, text, features, and data plans that result in downtime and incredibly high charges. Employees may not even consider the need to add international features to their lines until they have arrived at their destination and can no longer use their mobile device. Others may continue using international services that are not covered under their current plan, unknowingly racking up costly international pay-per-use charges. What lost production, security gaps, and revenue are you risking by leaving the addition of international travel packs in the hands of your employees? How much risk are you willing to expose in international roaming charges or by leaving expensive international plans on lines all the time?…

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A Happy Customer is Everything to MOBI

August 20, 2015 by Hadley Green

MOBI received some great feedback in the form of a picture from a customer this week who was delighted that we helped them with an issue they were having. This customer is a global waste-to-energy company that produces electricity for approximately one million homes in communities across North America. The customer’s employees started having email issues caused by Airwatch profile settings. Our team noticed the trending issue and influx of calls, and when the “normal” fix didn’t work we were nimble and quickly rolled out a new set of steps that got the affected users’ email working again. We seek to foster the best possible relationships with our customers on a day-to-day basis. To do this, MOBI commits to providing the best customer experience in the industry, resulting in a customer retention rate over 97%. Muhammad Ali said it best: “It’s not bragging if you can…

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24,000 Devices + 3 Locations + 6 Weeks = 1 Happy Customer

February 5, 2015 by Hadley Green

This customer case study delves into the details of how we supported a never-before-done deployment of this size in a seamless and timely manner.

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The Inside Scoop on Onsite Deployment

December 3, 2014 by MOBI

At MOBI, we work on a multitude of services and products for our customers. The amount of effort we put into making each end user, administrator, and CIO happy creating a successful mobility environment is unmatched. Some of our customers choose to take advantage of our onsite deployment services to assist in upgrading end-user devices. Recently, we helped a customer deploy thousands of devices onsite at their 24-hour fabrication facility. We pre-kitted the devices, which included updating the device software, charging the device, installing customer-specific software, and downloading the desired Mobile Device Management (MDM) program. Our logistics facility worked hard to kit, asset tag, and test the devices before they were shipped to the customer, where we then assisted end users in finishing the setup process.

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