Mobility Management Defined (Kind Of)


Before I dive into this touchy subject, I want to encourage colleagues, partners, customers, potential buyers, analysts, and even competitors, to jump in with their comments below; I’d love to hear some insight from outside the MOBI walls. You’ll see quickly that I don’t have all the answers.

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Recently, I’ve come up with a surefire way to give myself a quick headache: I simply start thinking about the various acronyms used in the mobility management industry today.

Using MOBI as an example, Gartner included us on the MMS Magic Quadrant last year; according to the quadrant, MMS stands for Managed Mobility Services. However, to help with the confusion, the Gartner IT Glossary states that MMS stands for Mobility Managed Service. Years prior to this, we were ranked in the AOTMP State of the Industry Report as the top WMM or Wireless Mobility Management solution, and in the AirWatch marketplace, MOBI is tagged as a TEM or Telecom Expense Management solution. Recently, MOBI was referenced by Blue Hill Research as taking “the next generation leap in EMM,” or Enterprise Mobility Management. Continue reading

Implement a BYOD Program Your Employees Can Understand

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The Bring Your Own Device (BYOD) trend is the biggest technology issue facing today’s workplaces. Today’s employees are simply more comfortable working on their own mobile devices. And, the trend isn’t going away. Employers can either embrace it or get left behind as their employees jump ship for companies that have BYOD programs in place. Most employers are choosing the latter option, with more than 50 percent of employers expected to have a BYOD program by 2017. BYOD programs do change a work environment, however. Implement BYOD in your own business so employees easily understand the rules:

1. Let Employees Know What Responsibilities BYOD Will Put on Them

BYOD programs make employees responsible and even liable for some things that were previously on the employer. Make employees aware of the legal implications for them in implementing BYOD before starting the program to make sure they still want it after knowing the details. Some areas in which employees may be liable with BYOD are:

Employment Law:  If employees are using their devices outside of working hours to do work, they may run afoul of overtime laws or even child labor laws regarding the number of allowable hours of work a week if they are minors in high school.

Data Protection: Make it clear to employees what their legal responsibilities are regarding the protection of company data, proprietary information, data security and confidentiality when they work on their own devices.

Copyright Issues: Sometimes, using certain apps for work-related purposes rather than simply personal use can lead to copyright or license infringements regarding those apps. Make sure employees read the terms of use of the apps they download before they use them for work-related purposes.

2. Provide a Clearly Outlined BYOD Policy for the Workplace to All Employees

This is essential before beginning any BYOD program. Management and the IT department must develop a set of guidelines for the program ahead of time so employees will know from the start what the rules are.

Some things that should be a part of any set of guidelines for a BYOD program include:

  • A list of the types of devices that will be allowed. Some companies adopting BYOD only allow one type of device, such as the business-friendly Blackberry. Other companies allow only Apple or Android products. Still others allow any kind of device.
  • Information on whether it is ever acceptable to use open connections rather than encrypted ones.
  • A description of password regulations. Most companies using BYOD require devices to have passwords so unauthorized people can’t access company data. Let employees know how complex passwords must be and whether the IT department will have access to everyone’s passwords.
  • Procedures to follow to protect data if a device is lost or stolen.
  • Clear information on whether the employer is ever allowed to monitor employee use of their devices. If monitoring is allowed, when it is allowed must be explained.
  • Procedures for managers to gain access to company information on the devices of employees who leave the company.
  • A plan for how financial compensation to employees for work use of their personal devices will be handled.

3. Hold a Training Session So Everyone is On the Same Page

This is a simple but essential step of moving toward Bring Your Own Device. Once your company has decided to adopt it and has a set of rules and regulations in place for its use, a company-wide, in-person training session should be held so employees can find out all about the details of the program and get a chance to ask any questions right off the bat. It will make the transition to BYOD so much easier on everyone and increase the chances of success of the program.

Introducing BlackBerry Migration Service

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BlackBerry Migration Service

BlackBerry devices are no longer a trusted solution for the mobile enterprise, and MOBI is here to help.

Today, MOBI introduces a new migration service specifically for transitioning away from BlackBerry devices.

Read details about MOBI BlackBerry Migration Service.

Last month we helped consolidate the mixed industry reports regarding BlackBerry’s future, in our RIP BlackBerry… (at least your devices) blog post, and lately we’re seeing even more activity to move away from BlackBerry devices from both our customers and the industry at large.

Gartner’s Recommendations

Gartner Analyst Bill Menezes, recently recommended three courses of action for companies using BlackBerry Enterprise Service and/or BlackBerry smartphones.

  1. Move completely away from BlackBerry devices.
  2. Place BlackBerry on “contain” status where users are told that BlackBerry will be discontinued for any user except where approved by management. This will result in a complete move off BlackBerrys or leaving a controlled community that will need to transition to BlackBerry10, which devices are difficult to procure.
  3. Upgrade to BlackBerry10 for a limited set of users, and accompany this with executive support and support for other platforms via enterprise purchase or via BYOD but do not activate the BES10 platform for Android and Apple devices until there is more clarity on BlackBerry’s future.

Menezes also recommends that all clients immediately ensure that they have backup mobile data management plans and are at least testing alternatives. Clients have three to six months to build a strategy.

MOBI Migration Service: BlackBerry

MOBI BlackBerry Migration FlyerFor a detailed overview of the MOBI Migration Service specific to transitioning away from BlackBerry, click here.

If you need more information, post any questions or comments below, send us an email, tweet us, and/or post them onto our Facebook and Linked-In pages.

BYOD Costs to Triple by 2016

Gartner reported that by 2016, it will cost enterprises $300 to internally manage each BYOD line per employee. They also noted that it costs $100 per employee to manage BYOD lines.

Most companies believe that by going BYOD they will save their company the cost of managing devices and user data. Unfortunately, this has proved untrue in the world of mobility. As BYOD skyrocketed in popularity with companies and employees, the costs of BYOD became apparent. Not only do companies need to consider any stipends they will offer, but they also need to think about security, MDMs, and support. Many companies end up switching back to corporate managed lines to save on hidden costs.

BYOD CostBYOD isn’t the villain in this scenario. BYOD, when managed correctly, is actually a perfect fit for companies looking to save on device purchase cost, and giving their employees the freedom of choice when it comes to plans and devices. With Managed Mobility Services (MMS), like MOBI, companies can feel confident in their BYOD mobility program. MOBI assists companies in their BYOD with MDMs, wireless policy suggestions, security risk, management, BYOD Advisory Services, and more. MOBI gives companies the knowledge and tools to utilize BYOD to their advantage and help them to offset the $300 per employee BYOD cost..

For more information on how MOBI can help you with your BYOD mobility program, contact us to learn more.

Managed Mobility Services Uniquely Developed for Healthcare Organizations

MOBI MedicalIT professionals responsible for mobility, in healthcare organizations, have full plates today. A recent survey of 1,063 US clinicians revealed that mobile device usage accounts for 40 percent of their screen time at work. Healthcare IT teams are being stretched with many demands, including: handling a growing number of BYOD devices, electronic records implementations, improving infrastructure to support the influx of mobile devices, creating mobility solutions to align with the accountable care model. A majority of these demands are centered on, or highly influenced by the continued and broadening influence of mobility.

To help healthcare organizations handle BYOD and the management of mobile devices, we created MOBI Medical. This healthcare focused solution is founded on a culmination of managed mobility best practices that we’ve honed over the years in our work with our healthcare organization clients. We’ve assembled a comprehensive suite of services that can be leveraged to solve the unique mobility management challenges that healthcare organizations face. From this suite of services, we develop a highly customized solution to fit each organization’s unique needs. To learn more about MOBI Medical and to sign-up for a free analysis of your mobility management needs, visit: http://mobiwm.com/mobimedical/.

Solution Design, a Necessary Component in an MMS Solution

Enterprise mobility management is complex and dynamic. Each enterprise has unique needs, approval processes, user groups, program types, and policy requirements – an effective Managed Mobility Services (MMS) solution needs to be just as customized and unique. The same solution does not fit all enterprises and their needs.

Enter MOBI. Our Solution Design Process, allows us to fully understand the granular details of an enterprise’s needs and create a customized MMS solution. MOBI’s multi-step Solution Design Process allows enterprises and our Solution Architects to develop the most effective time and cost saving solution. Our Solution Architects work with enterprises to complete the MOBI Solution Workbook. This workbook along with a deep discovery allows us to see the complete picture of an enterprise’s mobility program, processes, and missing elements.

Our Solution Architects then work with our Development, Operations, and Business Development departments to create a one-of-a-kind solution that fits an enterprise’s mobility program like a glove. Whether an enterprise needs custom approval processes, unique reporting solutions, or white glove help desk support, MOBI works to create a custom solution to fulfill the enterprise’s full-suite of mobility management needs.

In-House or Outsource?

Phones“Should our organization outsource our mobility management service needs?” This is a question telecom/wireless administrators ask themselves every day. Articles are written by various mobility news outlets, industry experts, and MMS providers like MOBI. What is the correct answer for your organization?

Philippe Winthrop, Enterprise Mobility Forum author, addresses likely concerns and common thoughts on this topic. He offers two main questions an enterprise should answer before deciding to outsource mobility services.

  1. Have you created a holistic mobility strategy?
  2. Do you have the deep in-house domain expertise in terms of developing, managing, and maintaining the mobile applications (ex. MDMs) and mobile infrastructure, as opposed to working with an outsourced MMS?

We can all agree your organization’s approach to mobility is of strategic importance. However, your organization needs to decide if executing on your mobility management strategy is core to your business or better suited for a managed service provider with unique expertise in the area. As referenced in Gartner’s Magic Quadrant on the Mobility Management Services industry, more and more organizations are finding more value in outsourcing these responsibilities as opposed to building a solution in-house.