In-House or Outsource?

Phones“Should our organization outsource our mobility management service needs?” This is a question telecom/wireless administrators ask themselves every day. Articles are written by various mobility news outlets, industry experts, and MMS providers like MOBI. What is the correct answer for your organization?

Philippe Winthrop, Enterprise Mobility Forum author, addresses likely concerns and common thoughts on this topic. He offers two main questions an enterprise should answer before deciding to outsource mobility services.

  1. Have you created a holistic mobility strategy?
  2. Do you have the deep in-house domain expertise in terms of developing, managing, and maintaining the mobile applications (ex. MDMs) and mobile infrastructure, as opposed to working with an outsourced MMS?

We can all agree your organization’s approach to mobility is of strategic importance. However, your organization needs to decide if executing on your mobility management strategy is core to your business or better suited for a managed service provider with unique expertise in the area. As referenced in Gartner’s Magic Quadrant on the Mobility Management Services industry, more and more organizations are finding more value in outsourcing these responsibilities as opposed to building a solution in-house.

MOBI’s Secure, Fast, and Easy Single Sign On Integration

Secure Single Sign OnIn managed mobility, security and efficiency are among enterprises’ top priorities. At MOBI, we understand your need to improve efficiency and keep information secure. One of the ways MOBI addresses these needs is through Single Sign On (SSO) integration.

MOBI can be readily integrated with several existing SSO options to create a fast, secure, and easy way for your end-users to access the portal.

SAML 2.0 – SAML is an industry standard for exchanging authentication and authorization data. This is an especially attractive option if an enterprise already uses SAML-based tools for SSO, as many do.

Okta – Okta is a cloud-based identity management service featuring turn-key SSO integration for many popular SaaS applications. MOBI is one of several hundred pre-integrated applications in the Okta Application Network.

Custom Connect – Many corporations have home grown SSO systems and MOBI has the capability to develop custom adapters to integrate with these systems. This is a very flexible option which can use any combination of HTTP requests, headers, token exchange, and custom payload consumption.

Our highly configurable portal allows us to work with the specific security and efficiency needs of any enterprise mobility program. If you would like to find out more about our SSO integration or learn more about MOBI please email: ask@mobiwm.com.

MDMs Ranked By Gartner & Their Relationship with MOBI

MOBI MDM IntegrationThe annual Gartner Magic Quadrant Report on Mobile Device Management(MDM) suppliers was released recently. Gartner ranked 18 MDMs on a strict set of guidelines to ultimately gauge the supplier’s ability to execute and their completeness of vision. Whether a wireless portfolio is made up of corporate liable devices, BYOD devices or both, an MDM is often a critical complement to the managed mobility services MOBI offers.

We not only recognize this trend, but work to seamlessly incorporate MDMs into multiple mobility program environments. MOBI’s managed mobility services work agnostically alongside MDM offerings to help securely manage an organization’s devices, wireless services, and people. Our new BYOD Advisory Service, not only evaluates an organization’s mobility environment for BYOD, but it also incorporates a recommendations on the best MDM for the organization’s specific needs.

If you would like to learn more about MOBI’s BYOD Advisory ServiceMDM Integrations, or our managed mobility services, contact us at ask@mobiwm.com.

Staying On Top Of BYOD

BYOD DeviceA recent article on inc.com about BYOD, sparked our interest in where Managed Mobility Service is headed. John Brandon detailed the driver of BYOD is employees bringing their own devices to work (and using them), whether enterprises like it or not. This is an issue and argument that has been circulating in the the MMS industry.

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Navigating BYOD Webinar: 5 Things to Consider When Navigating BYOD

Last Monday we organized our MOBI thought leaders to talk through the five things to consider when navigating BYOD. Members of the MOBI team shared BYOD best practices and key action items, based on experience gained managing over 120,000 BYOD and corporate liable lines for some of the nation’s largest and most innovative organizations. The topics covered included:

  • Security and Legal Challenges
  • Cost of Supporting BYOD
  • MDM Evaluation
  • Company-Specific Mobile Device Policy
  • Lifecycle Support

To learn from the topics discussed, receive direction on action items you can implement yourself, and hear questions asked by participants navigating BYOD in their organizations, watch our free webinar: “5 Things to Consider When Navigating BYOD.”

 

But We Already Use a Ticketing System…

Many organizations use an internal ticketing system to manage their mobility program.  End-users are accustomed to using a ticketing system to open IT tickets when requesting new devices or support from the IT department. With the complexity of enterprise mobility environments growing, IT departments and administrators alike are beginning to realize the need for end-user support, device management, policy compliance, and security management.

Commonly, wireless administrators are fearful of replacing their current mobility program with a managed mobility solution (MMS) like MOBI, because it replaces the incumbent ticketing system. However, the implementation of this process can be a smooth transition. Once implemented, administrators quickly realize that MOBI’s ticketing system is better suited for mobility which-in turn is more efficient and gives end-users a higher level of support.

A Single-Sign-On (SSO) feature can assist administrators and end-users alike. An SSO is a direct link that passes an end user from the existing ticketing system to a “one stop shop” for assistance. When working with MOBI, this link sends end-users directly to the MOBI online portal for their mobility needs.

The main goal of integrating a solution like MOBI is to securely make administrators jobs easier, while also saving organizations time and money. By using an MMS, your ticketing system can be integrated with a seamless transition for end-users and administrators.

Reporting and data are other driving factors in mobility programs. To easily assist administrators, the MOBI Portal exports specific requested data or a reoccurring report through our Secure File Transfer Protocol (SFTP). This form of reporting creates a secure, fast, and easy option when handling the data of the mobility program.

If you have questions about MOBI or how we can work with your existing processes, please contact us at ask@mobiwm.com.

 

Customer Success Story: Controlling Escalating Mobile Costs

With nearly 600 devices, two wireless service carriers, 60 cost centers, and over $100,000 in charges for international roaming from one user, MOBI’s customer’s wireless program outgrew the ability to be effectively managed without a management tool. The customer, a publicly traded organization in the IT and services industry, realized that the manual process of managing their devices was too labor intensive, didn’t provide adequate visibility or control into the program as a whole, and wasn’t able to provide adequate support to employees.

MOBI helped the customer develop a mobile program strategy, guided them in the implementation, equipped them with tools and provided support to help with the execution of the program. The solution MOBI provided includes:

As a result, MOBI’s customer realized hard dollar savings from program management efficiencies and expense management activities and the reduced risk of surprise wireless bills. Plus, employees encountered consistent processes, and a higher-level of service on mobile related needs and questions.

To find out more about this customer’s savings, click the PDF above.