Avoid a Costly Mobility Mistake: Zombie Phones

Zombie Phone
Most, if not all, Telecom Managers can relate to one of the most costly mistakes in an enterprise mobility environment – Employees leave the company and nobody is shutting off that employee’s active line. A device with active service that isn’t being used, is sometimes called a Zombie phone. Based on industry averages, companies are wasting $70 month per month per (Zombie phone) instance. Large organizations with normal turnover rates and employee counts in the 100s or 1000s face significant risk for unnecessary spending.

Have no fear, MOBI is here. By using the HR Feed that MOBI receives from the customer, MOBI has the ability to set up rules and conditions that can trigger when an employee shows as “inactive” when they were previously “active”. Configuration of a rule and/or condition can automate an email to an employee’s supervisor advising them of the active line with inactive owner which in turn allows the supervisor an opportunity to disconnect the line, re-assign it to the Inactive employee’s successor, or suspend it until further notice. Beyond that, if the Supervisor takes no action on the line, MOBI has the ability to configure an automatic suspension of that line after 30 days. Even better, if there still has been no action taken on this line after an additional 30 days, the line will be sent for disconnection automatically.

Identifying and disconnecting (killing) Zombie phones is just one of the ways MOBI helps organizations save money on their wireless service bills. See three real examples of the money organizations have saved in our recent savings trend infographic.

Understanding The Value of Managed Mobility Services

Field Technologies Online recently interviewed business leaders at the top Managed Mobility Services (MMS) companies to discover and share a journalistically neutral report on the value of Managed Mobility Services. MOBI President, Mitch Black, was among the experts interviewed. The article focuses on how “outsourcing mobile device support can reduce costs and allow you to concentrate on your business’ core competencies.”

Download a PDF of the article by clicking the image to the right or view the originally published story, here.

Breaking It Down: MDM vs. ActiveSync

As enterprise mobility environments continue to evolve, the popularity of security and device management solutions is on the rise. However, the rise in popularity doesn’t make the process any less confusing. As with anything in life, it’s important to understand the pros and cons of implementing different solutions before you take the plunge. The following is a comprehensive list, based on research as well as discussions with mobility experts, of the pros and cons of two types of “solutions”–Microsoft Exchange ActiveSync and MDM.

To read the full report, click here.

Intern Palooza: Part One

MOBI 2014 InternsLast week, MOBI welcomed a new, record-breaking class of eight interns for the summer.

After a good ol’ fashioned MOBI cookout to welcome the newbies and give them a chance to get to know one another, as well as other fellow coworkers, they settled in and got right to work on their respective teams.

Anusha and Mohammed joined the Product Development Team and will be dedicating their time to building internal project management tools for MOBI’s Development Team in an effort to drive innovation and solve customer issues more efficiently.

Breanna is analyzing how customers use the Portal’s reporting framework, as it is one of the most highly utilized features. Her insights will lead to the creation and implementation of features to make the reporting tool even more useful for admins.

Bryan, the IT/Communications Intern, will spend his time building WalkMe software into the Portal, which will “walk” admins and end-users through processes such as device orders, report building, etc. The goal in implementing this software is to help admins understand how to navigate the Portal better and make end-users more self-sufficient.

We are so ecstatic to have new team members and can’t wait to see all the amazing things they will accomplish in their time here.

Stay tuned for Intern Palooza: Part 2, to get the inside scoop on the rest of this talented class of interns!

Congratulations DIRECTV – Best Smart Data Project 2014 Video

CITE ConferenceOn a yearly basis, the CITE conference + expo and CITEworld.com highlight the latest in enterprise innovation and adoption of leading-edge technologies. One of the ways they showcase this innovation is through awards covering a range of technologies that support internal and customer-facing innovation in the fast-changing business world. Entries are evaluated, and finalists selected, based on business outcomes as well as the complexity and innovation of solutions developed.

DIRECTV’s smart data project; lead by Kyle Wells, Senior Director Field Services and Mobility; faced strong competition from the likes of Arizona Department of Education, BNY Mellon, Indianapolis Emergency Medical Services, and Probation Department of Santa Clara County. In the end, however, DIRECTV’s enterprise mobility smart data project across +10,000 devices and multiple states and carriers won the CITE award for the best smart data project. DIRECTV’s ability, with MOBI’s help, to incorporate HR data as well as mobile usage data to optimize mobility deployment for cost effectiveness and productivity, represented the award category’s most innovative and successful project.

Learn more about DIRECTV’s award winning project in the highlight video of Kyle’s CITE presentation.

Super Heroes Need A Break Too

At the heart of every successful enterprise wireless program, there is an IT super hero that fights off the villains, ensures order and compliance, and provides the means for mobility to bring productivity to end-users. This is no small task, as they must be prepared to be called upon during an emergency at any time, with no notice, 24/7/365. These individuals can never disconnect or unplug from work since they are always on call, regardless if it is during their son’s first game to start on the varsity squad or on a much-deserved family vacation. You won’t recognize this individual by any special clothing like a cape or mask; rather, they carry the title of Wireless Administrator.

Everyday we hear a new story on how a Wireless Admin cannot escape the madness.  Recently, we learned of one that couldn’t even go to the bathroom without someone lurking outside waiting for help with their wireless question or issue. Unfortunately, in the real world, we cannot be super heroes forever. At some point, there is a realization that this work/life balance is neither sustainable nor healthy and we hit a breaking point. It is typically at this breaking point that organizations look at hiring another resource to manage the chaos or they look to find greater tools and solutions to enable their Wireless Admins to advance their wireless program into a best-in-class solution.

MOBI was built from the ground up based on patent pending technology and people to help relieve the wireless chaos that enterprises experience. Instead of feeling threatened by our team of wireless experts, Wireless Admins are enabled to focus on strategic initiatives to move their company forward with the business intelligence provided by MOBI. If your organization is looking for a boost and way to stay hyper-competitive, contact MOBI to learn how we can provide you a 5x efficiency gain and deliver this with an average net ROI of 9-14% in hard dollar wireless carrier savings.

2 Minute MOBI Technology Demo

The MOBI Portal is a cloud-based tool that enhances organizations’ control and visibility of the devices, carrier services, and employees in their mobile estate. End-User Metrics, Customizable Program Analytics, and Improved Workflow Automation work together to give organizations a full view of their evolving wireless program. In the video below, you’ll receive an inside look at our updated portal from the end-user dashboard, to in-depth reporting tools, to approval/denial processes.

If you would like to learn more or schedule an in-depth, customized demo of the portal, email: ask@mobiwm.com or call 855-259-6624.