The MOBI Portal is constantly improving and growing with the needs of our customers. One of the newest features, that will be released this month, will help our customers save even more time and money! We interviewed Katie Burgess, MOBI’s Wireless Expense Management’s Team Leader, to learn more about in portal Optimization Recommendations and what it means for MOBI customers.
Where will the expense optimization recommendations be found?
“Optimization recommendations will be located in the MOBI portal under the Billing & Usage tab. This new section will make it easy for MOBI administrators to approve all cost-saving actions suggested by MOBI’s Wireless Expense Management (WEM) Team.”
What are some examples of optimization recommendations?
“The WEM Team constantly provides recommendations to customers that will save them money short and long term. For example, if an end-user is going over their voice plan minutes on a continuous basis, we will recommend that they be added to a pool with higher minutes available for the group. Another common recommendation we make has to do with plan features. If an end-user has an unlimited SMS texting plan, but is only sending and receiving 400 texts per month, we will suggest their SMS texting data plan be dropped down to 500 texts per month. Other recommendations that are often over looked are the consolidation of multiple carrier accounts and the suspension or cancellation of zero-use lines, which we detailed in our last webinar (watch the recording here).”
How do the optimization recommendations help administrators?
“By taking action (accepting or rejecting) these recommendations inside the portal, administrators will be able to track the history of all recommendations and savings over time. Optimization Recommendations will be integrated with our reporting tool, so the administrators can build reports based on changes made within optimization recommendations. The history tracking built into this feature will allow administrators to show the savings each month by taking action on the WEM Team’s recommendations. This feature also saves time for administrators by hosting everything inside the MOBI portal.”
What are some of the major benefits of the Optimization Recommendations feature?
“Administrators will have a clear view of the approval and denial recommendation process within the portal. This feature will also improve efficiency, lessen the work load of administrators, work with our reporting tools to show savings, and most importantly save our customers money.”
If you have questions about this future feature, please contact your CRM or email firstname.lastname@example.org!
MOBI’s online portal includes custom reporting features to save you time and money. Custom reporting helps you build, save, edit, name, and favorite reports. These powerful features let you focus on analyzing and taking the appropriate action without having to re-build frequently used reports every month, week, or day.
MOBI has partnered with e-Cycle to further assist our customers with end-of-life device management. Securely decommissioning and recycling old devices is a part of all corporate mobility programs that is sometimes overlooked. Not only does a formal end-of-life process reduce the environmental impact but with companies like e-Cycle it also makes the process of data deletion secure.
How Does It Work?
e-Cycle aids companies with implementing a secure, environmentally friendly, and simple program for selling or disposing of old company devices.
e-Cycle follows a rigorous, multi-step process for data deletion, which includes testing for active phone lines and SIM / external memory card micro shredding. The e-Cycle process follows numerous data security and environmental sustainability standards including the US Department of Defense standard for scrubbing BlackBerry devices, HIPAA Title 45 CFT Part 164 for security standard, ISO 140001, R-2, and eStewards, among others.
MOBI’s integration with e-Cycle allows us to send the exact number of devices that need to be wiped and recycled. The e-Cycle team of knowledgeable staff members completes a rigorous, multi-step process to ensure every device has been completely wiped of all sensitive information before it is recycled or sold.
Not only does e-Cycle help your company comply with environmental standards and help save the environment with an e-Stewards Certification, but e-Cycle also carries the highest standard of data security for wiping devices.
Understanding Our Partnership
MOBI partners with wireless asset and recovery programs to ensure our customers have the most secure and environmentally friendly end-of-life device management services to choose from. This partnership is just another step taken by MOBI to ensure our customers have the right piece of mind when decommissioning their old or unused devices.
“Active Lines with an Inactive Owner” is an Inventory report available in the portal under the Inventory (Lines) tab. This report identifies active lines of service that are attached to end-users who no longer appear in the HR feed. This report educates administrators on where these costs are being allocated, if this device was given to another employee and has not been reassigned in the portal, and in some cases, that a terminated employee is using the corporate phone and service.
MOBI has developed many automated features that help save companies time when managing mobility programs with-in their enterprise. An example, is our automated approval processes that can be configured to trigger when any certain activity is placed using the MOBI Portal (our mobility management software as a service offering). When a end-user requests a new device using the portal, that request is automatically emailed to a pre-set list of approvers (based on role, department, or other unique identifier) set-up by the company.
We are introducing the ability for approvers (those chosen by title, department, or other standards) to approve or deny these requests (for example, new devices) in bulk. This batch-style functionality was built to help our approvers save time by allowing them to review and make decisions about all outstanding approvals at once. Additional benefits of the new Approval Review screen include filtering approvals by device or feature type and administrators can now resend approval notification emails for any outstanding requests.
Faster, More Streamlined Help-Desk Support – January ’13
Congratulations to MOBI Developers Adam Darrah and Kelly Stannard who created January’s Feature of the Month! They developed a feature to further integrate MOBI with carriers, which saves everyone time when seeking support. MOBI Account Specialists (our help-desk team) can now easily access an end-user’s carrier information from inside the MOBI portal. This carrier data is updated on demand, which allows our help desk team to review any recent changes, quickly identify any issues, and ensure more accurate processing with the corresponding carrier account. This is just another way MOBI keeps the portal up to date with the most recent and correct information.
Activate New Service On Any Cold Device – December ’12
December’s Feature of the Month was created by Burke Ramsey! He developed a new activity type to help accelerate the activation of an existing, unmanaged device inside MOBI. Now, any device that is not currenly managed by MOBI can be assigned a new line of service and imported into MOBI’s inventory very easily with this new activity. Saving administrators and end-users time and hassle.
In this Around the Industry video Matt McIntyre, MOBI’s Marketing Manager, had the pleasure speaking with Pascal de Hesselle, Vice President of Channel Sales and Marketing at Truphone, about Truphone’s capabilities and impact on the international business traveler.
Truphone a global, mobile operator allows travelers to stay connected while abroad without exorbitant roaming or data charges. Pascal de Hesselle, a Truphone’s VP of Channel Sales and Marketing, explains how Truphone allows world travelers save money while traveling internationally. Truphone offers these savings by their relationships with Tier 1 providers in 223 countries, a special sim with multiple identities that allows local calls to be made in Tru-countries, and least-cost roaming in Tru-countries. If you would like more information on Truphone’s services please visit: www.truphone.com.