Interview: Scott Kraege Alleviates Mobile Pain for Education

Bring Your Own Device programs, IT policies and strategies in the K-12 and higher education sectors are all the purvey of Scott Kraege, an expert in the space and co-founder of MOBI wireless management. His work in setting up pilot programs for local K-12 schools interested in adopting tablets in the classroom as well as his passion for the area make for an interesting and informative discussion, and here it is.

Victor: Why did you create MOBI wireless management?

Scott: In 2007, we began to see a market for simple, costefficient, low-risk, wireless managed services within large enterprises. The MOBI solution was developed more automated, more configurable, and much more robust in capability than anything else in the industry. Within a week of sketching the broad strokes, we hired a small team of IT developers and began coding the software platform. After nearly a year’s work, we began to create an identity for MOBI. We built the foundations of a sales organization, and we utilized new forms of guerilla marketing and social media to help build the brand. Eight months after taking the solution to market, AOTMP – the telecom industry’s leading research and advisory organization, ranked MOBI #1 in customer satisfaction in its 2010 annual report. Since then, MOBI has forged ahead as one of the leaders in this fairly new marketplace. We like the view ahead of us – a virtually untapped market, with no real dominant players, all while wireless technology continues to become more and more of a mission-critical tool for enterprises.
Continue reading

Two Things You Must Address for a Successful Tablet Deployment

Deploying any device into a company’s wireless environment requires careful thought and consideration. Two major components to address are security and device support.

The tablet trend is still evolving but it’s clear that tablets require more attention than your basic wireless devices in business. Recent stats from my company, MOBI wireless management, reveal that while less than 5% of managed devices are tablets, 20% of help-desk calls are tablet-related. Deploying tablets can and will require more time and management than your average device.

Tablet security & data control

Security issues are at the forefront of the tablet movement. Why? These devices are also used in personal ways–downloading and listening to music, storing pictures, web surfing, etc.
Continue reading

MOBI, Notify Team on Integrated Mobile Device Management for Enterprises

MOBI Wireless Management, and Notify Technology Corp.’s NotifyMDM have partnered to offer a combined solution to help administrators looking for centralized management and control of wireless devices used in an enterprise.

MOBI’s partnership with NotifyMDM’s advanced device management technology lets enterprise admins and IT operations create and enforce policy; manage compliance requirements; and supply realtime statistics, audit tracking, file sharing, asset tracking and report generation. The full suite also comes with an end user self-service portal, according to the partnership announcement.
Continue reading

MOBI’s Global Search Feature

Global Search FeatureMOBI Account Specialists strive to find the perfect balance of efficiency and high-quality service. We want every end-user to know that we care and take ownership of finding resolutions for their problems in a timely manner. In order to ensure that our team is as efficient as possible during support calls, we’re upgrading our global search functionality.

Today, our Account Specialists use the global search feature roughly 180 times per day, so it needs to be as informative as possible. Our goal is to speed up and improve it so relevant information available as soon as possible. To do that we’re adding far more detail into global search including matching lines, people, and devices. This provides our Account Specialists with blazingly fast access to the information they need on a support call, meaning faster calls and resolutions for wireless end-users.

Sometimes it’s little features like this that make a big difference. That’s why we always look for ways to give our customers the best end-user experience possible.

Global Search Screenshot

How to Screw Up a BYOD Rollout

Companies with naive or shortsighted goals find that dumping mobile devices onto employees doesn’t play out as planned.

The good news is that more and more companies are letting employees bring in their own smartphones and tablets, acknowledging the BYOD phenomenon. The bad news is that many are doing it badly and often regretting the results. It doesn’t have to be that way, but an unhappy outcome seems to be the norm, especially at midsize companies, says Brandon Hampton, a director at Mobi Wireless Management, which provides a management service for mobile devices and carrier plans.

What shocked me was why so many customers are unhappy with the results.
Continue reading