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60 Questions to Ask
During MMS Evaluation Process

The process of finding the right MMS vendor can be overwhelming for an organization. It is essential to confirm that your goals align with the core capabilities of the MMS provider; you must be able to communicate your organization’s specific challenges and ask detailed questions surrounding how they plan to help you overcome them. Mobility Solutions Manager Matt East has compiled a comprehensive list of over 60 potential questions to ask throughout the evaluation process.

The questions are broken down into specific categories based on the various capabilities of MMS providers, including:

  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • MMS Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs