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Mobile Device Total Cost of Ownership

As enterprise mobility continues to grow both in popularity as well as complexity, more organizations are finding the value in outsourcing parts or all of their mobility programs. When deciding whether or not to move forward with the process, they must evaluate the annual total cost of ownership (TCO) of the mobile devices in their corporate wireless structure. The annual total what? Yeah, it gets pretty confusing— and calculating your annual carrier bill expenses doesn’t even begin to scratch the surface. Luckily, Gartner began the conversation in 2012 when they published “Total Cost of Ownership of Mobile Devices”. Using that as a stepping stone, we rounded up some industry experts to weigh in on the different aspects of TCO so hopefully we can provide you with a clearer understanding of the value in the process, along with the value that outsourcing wireless needs can bring an organization.

In order to gain a clear picture of the true TCO of your wireless program, an organization must calculate all of the following costs: Voice & Data, Labor Costs, MDM, Device Hardware & Software, and General IT Administration & Training. In the following report, we will explain each of these cost categories more in-depth, while showcasing the advantages an MMS vendor would bring in reducing them.