MOBI’s Month in Review
Posted on July 31, 2017 by Matt Louden
As the first month of Q3 comes to a close, are your company’s enterprise mobility program goals still within reach? Are you adjusting or evolving your strategy?
We can’t speak for everybody, but our customers have been busy ordering thousands of new mobile devices—more than 26% of which aren’t smartphones. In fact, MOBIans helped more than 75,000 end users this month via call or activity request.
July’s service desk conversations were dominated by one thing: corporate email enrollment. The topic was responsible for more than 10% of our monthly calls and ate up more than 14% of our service desk’s total talk time (that’s more than 717 hours!). As for activities, feature change requests were our customers’ clear-cut favorite—more than 16% of July’s activities were categorized this way.