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The Orthodox Union Eliminates Paperwork and Inefficiencies with Mobility Management Platform

ABOUT THE CUSTOMER

Every day, countless individuals around the world are positively impacted by the work of the Orthodox Union, with its array of  religious, youth, social action, educational, public policy, and community development services, programs, and activities.

The Orthodox Union’s mobile program administrator was tasked with identifying a solution that maximizes mobility spend,  eliminates operational inefficiencies involved with the procurement, configuration, and deployment of devices, and provides  support to end users.

THE CUSTOMER CHALLENGE

Prior to partnering with MOBI, the Orthodox Union’s mobility program was extremely manual. To order a new device, an employee needed to fill out a piece of paper and submit it to the mobility program administrator. Once the administrator had reviewed the request and received approval from the appropriate managers, she would pass the request form on to Information Technology (IT) procurement who would then order and receive the device from Verizon. Once the device arrived, IT would manually configure appropriate security measures, customizations, and applications on the device and deliver it to the end user. Unfortunately, for the Orthodox Union, this was a very labor-intensive process.

Before implementing MOBI’s software, mobile program reports took so long to run that it was nearly impossible to complete a report request. If a report was needed, additional company resources would have to be diverted from other employees and departments to meet the deadline.

THE MOBI SOLUTION

MOBI’s software-first solution provides the Orthodox Union with one place to find all its mobility program information. The mobility program administrator can now answer countless questions in record time, including: Who does this device belong to? How many of each device type are in circulation? Which devices have contracts expiring in the next three months? How much data is each line using per month?

Before MOBI, the answers to these questions were buried in stacks of paper or hidden away in database files. Now, however, an answer can be found in seconds. Newfound program visibility allows the Orthodox Union to be proactive in its mobility program strategy rather than reactive to unexpected events.

“MOBI’s software is fantastic, but their greatest asset is their people. Everyone is  just so helpful and nice. MOBI has answered  any questions I’ve ever had in record time.”

– Shoshana Polakoff, Mobile Program
Administrator at the Orthodox Union

Device procurement can also be initiated through MOBI’s software. In fact, with MOBI’s software-first solution, new devices are ordered, configured, and delivered to end users without a single piece of paper exchanging hands. Once an end user requests a new line of service or device upgrade, the corresponding managers are instantly notified of the request by MOBI’s software. The managers can then approve or deny the request with the click of a button from within their email inbox or the MOBI Platform. If approved, the device is ordered and configured with the appropriate security measures, customizations, and applications before being shipped directly to the end user, where it arrives ready-to-use straight out-of-the-box.

THE RESULTS

In addition to providing the Orthodox Union with role-assigned mobility program visibility and streamlined device procurement, configuration, and deployment workflows, MOBI has helped drive down overall mobility program expenditure with strategic monthly analysis and bill optimization.

“MOBI’s software eliminated so many inefficiencies and saves us so much time that we probably would have outsourced to  them even if they didn’t save us money. The  cost savings are  really the icing on the cake!”

– Shoshana Polakoff, Mobile Program
Administrator at the Orthodox Union

The Orthodox Union saves up to 13% of its monthly mobility program spend each month. Additionally, without being overwhelmed by requests for new lines of service, device upgrades, and support desk assistance, the Orthodox Union’s IT team and program administrator now have time to focus on more strategic initiatives that will allow them to further the organization’s mission: to engage, strengthen, and lead the Orthodox Jewish Community, and inspire the greater Jewish community.